Well, that was quite a morning! Glad I told the office it would be lunchtime before I would be in.
I’d like to think I made a shopper of my mum although she denied feeling exhilarated at the end and said she was exhausted!
It started at 8.30 when I logged my laptop into the website and found the position of everything.
8.45 mum arrives – I show her the site, position of items and which ones I want. I decide it’s either the knit dress or the knit skirt and not both. I also decide either the scuba dress or the fitted dress and if possible the reflective leggings.
9.00 no buy button of any kind on my iPad and phone there was a circle of death –
9.03 desperate for the knit dress I click refresh on the laptop to enable a “buy” button
Ok I kinda expected this I quickly tell mum not to refresh on the iPad and get the other iPad connected to my wifi
From this point on until about 10.15 we had this page and the circle of death!
There were some amusing moments – if a screen became available for a quick flash mum would get rather excited – mum telling me it was rather bad business and a stern email to H&M was needed (how cute!) and her sheer frustration at how she had expected to be home or at least on the way by 10.30! She even came up with the idea of using the smart TV!
We tried that….
Anyway after 10.15 things started looking up! I had already been on Twitter (for a rant!) to establish how the ground lay and was assuming everyone else had been in the same boat so we were working on once people had got what they want server capacity might free up! (Pretending here I didn’t use Twitter advise IT staff in H&M what training they should do *blushes*)
Sure enough the site started allowing us online and even into out items! Although that became even more frustrating because we couldn’t select the drop downs!
At one point we had three different orders in three different devices, we had mums details and credit card and mine and I was texting my brother to have his details! Frequently we would get to the next stage after five, ten or even more minutes of refreshing the “try again” message mum would throw which ever device it was to me as I’m a quicker typer!
It was so amusing when every order or every device was on a try again page we kept having to remind each other – that’s the dress we are at payment stage – that’s the leggings we are entering the address!
To finish the long story … I didn’t get the must have amazing knit dress or skirt however I did manage to score two dresses (both the scuba and the fitted dress) and the reflective leggings. There was quite sometime between the first order and the second and yes I did progress each order as a separate one because having things in your basket didn’t reserve them.
What I will say about H&M is that I was only charged shipping on first order the second and third orders (both ended up being on my account just because of the device we were using) were not charged shipping I assume all items will be posted together. That is a really good idea and as much as they don’t seem to have mastered their technical capability and capacity that is a plus point that people should really recognise!
In the end three devices had the amazing knit dress on, two of them had it in the basket and we were heading to order them under my mums and my brothers account and then it stopped and they were sold out
Disappointing but the other items are amazing and I can’t wait till they arrive!
Here are the items I ended up purchasing
I am really disappointed for people who didn’t get anything and more so because of the eBay hoarders by 9.30 items were already on eBay for hugely inflated prices. I will say my purchases were and are for me. Yes I was going to use mums account to get items but there were same size and for me.
I really hope the small percentage of the country (and all the millions of people in London) who could queue at a store managed to get a decent time-slot and grab what you want!